Terms of Service

Beezila is software for managing WhatsApp Business conversations. We connect to a WhatsApp Business Account that you own through Meta's official WhatsApp Business Platform. We are a technology provider, not a reseller of messaging.

WhatsApp conversation and message fees are set by Meta and charged by Meta to your own account. Beezila does not resell messaging, does not mark up those fees, and does not collect them. You are responsible for keeping a valid payment method on your Meta account; without one, Meta will reject your messages and there is nothing we can do about it from our side.

Your subscription to Beezila is separate and covers the software only.

• You must own, or be authorised to act for, the WhatsApp Business number you connect.
• You are responsible for what your team and your automations send.
• A number already connected to another Beezila organisation cannot be claimed; this is enforced, not a policy request.
• Keep your login credentials secure. Tell us promptly if you think an account has been compromised.

WhatsApp has rules, and breaking them gets your number restricted or banned, not ours. Some of these we enforce in the product; all of them are your responsibility.

• Only message people who have given you permission, and be able to show where that permission came from.
• Honour opt-outs immediately. Our suppression list does this automatically and cannot be overridden by an import or a broadcast.
• Do not upload purchased, scraped or harvested contact lists.
• Follow Meta’s WhatsApp Business Messaging Policy and Commerce Policy.
• Do not use Beezila to send unlawful, deceptive, harassing or infringing content.

We may suspend an account that we reasonably believe is breaking these rules, including to protect other customers on the platform.

Message delivery, template approval, template categorisation, quality ratings and messaging tier limits are all decided by Meta. We surface them and work within them; we do not set them and cannot appeal them on your behalf.

We aim to keep the service running continuously, but we do not promise uninterrupted availability. Maintenance, third-party outages and problems on Meta's side can all interrupt service.

You keep ownership of your data. We process it as described in our Privacy Policy. You can export your contacts at any time, and request deletion via Delete my data.

You can close your account at any time. Because the WhatsApp Business Account is yours, disconnecting Beezila does not affect your ownership of the number — you keep it, along with your history at Meta.

Beezila is provided as-is. To the maximum extent permitted by law, we are not liable for indirect or consequential loss, lost profits, or lost data. Our total liability in any twelve-month period is limited to the subscription fees you paid us in that period.

Nothing here limits liability that cannot be limited by law.

We may update these terms. Material changes will be notified by email before they take effect. Continuing to use Beezila after that means you accept the new terms.

WhatsApp and Meta are trademarks of Meta Platforms, Inc. Beezila AI is an independent product and is not affiliated with, endorsed by, or sponsored by Meta Platforms.